Roadside Assistance
When you experience car trouble, be prepared and know help is available with National Seniors Roadside Assistance.
Call our friendly roadside assistance team on 1800 020 352
Available 24/7 – 365 days
Support when you need it most
With National Seniors Roadside Assistance know that if your car breaks down, we can assist you in an emergency.
Supported by Allianz Global Assistance, we can help with roadside repairs and towing, emergency fuel, batteries and help with lost or locked keys.
Get a quote online in minutes
Prepare for every trip with Roadside Assistance that meets your needs. Our Roadside Assistance offers the peace of mind of 24 hour nationwide* roadside assistance 365 days a year, to get you back on the road. Our experienced roadside assistance team is only a phone call away and here to help you when you need it most.
With two levels of service available, we provide a professional and reliable assistance network throughout Australia*. Some limits and exclusions apply. Please refer to the full Terms & Conditions. Get a quote online in minutes. Choose your level of Roadside Assistance and get started today.
Roadside Repair and Towing
• On Spot Assistance
• Jump start or replacement of battery Under Warranty
• Small technical expenses up to $20 (incl GST)
• Towing to nearest authorised repairer or tyre outlet up to 100km
• Safe storage of vehicle until repairer opens
• Lack of fuel: Provision of fuel up to 10L or towing to nearest fuel station up to 100km. Maximum of 2 call outs per year
• Taxi to continue journey following the towing of vehicle. One trip up to value of $150 (incl. GST)
• Keys - Locksmith attendance to open vehicle or taxi to obtain spare keys to value of $150 (incl. GST)
Accidents, Fire, Vandalism, Climate Events, theft and related events
• Coordination of services at your cost
Roadside Repair and Towing
• On Spot Assistance
• Jump start or replacement of battery Under Warranty
• Small technical expenses up to $20
• Towing to nearest authorised repairer or tyre outlet up to 100km
• Safe storage of vehicle until repairer opens
• Lack of fuel: Provision of fuel up to 10L or towing to nearest fuel station up to 100km. Maximum of 2 call outs per year
• Taxi to continue journey following the towing of vehicle. One trip up to value of $150 (inc. GST)
• Keys - Locksmith attendance to open vehicle or taxi to obtain spare keys to value of $150 (inc. GST)
Accidents, Fire, Vandalism, Climate Events, theft and related events
Coordination of services at your cost
Replacement Vehicle & Accommodation
• If Vehicle is immobilized more than 100 km away from Home and cannot be repaired the same day: a replacement vehicle up to 5 consecutive days up to $150 (inc. GST) per day and a taxi to reach the rental car agency up to $150 (inc. GST)
• Accommodation: Up to 5 nights, up to $200 (inc. GST) per night, excl. breakfast and a taxi to reach the hotel up to value of $150 (inc. GST) if Vehicle is immobilised more than 100 km away from Home and cannot be repaired on same day.
Continuation of Journey or Return Home
If the Vehicle is Immobilised more than 100 km from the Customer’s Home and cannot be repaired on the same day, We will organise the continuation of Your journey to the final destination or Your return home for You and Your passengers by one of the following means:
• taxi up to $150 (inc. GST); or
• Rental car up to 1 day and $100 per day (inc. GST); or
• train up to $2000 (inc GST); or
• plane in economy class up to $2000 (inc. GST);
Repaired Vehicle delivery or collection
• If the Vehicle is Immobilised more than 100 km from the Customer’s Home and cannot be repaired on the same day, We will deliver the repaired Vehicle from the repair shop to the Customer’s Home, office or temporary place of residence at Your cost after the Vehicle has been repaired.
• If the Vehicle is Immobilised more than 100 km from the Customer’s Home We will organise the collection of the Vehicle by the following means after the Vehicle has been repaired: by taxi up to $150 (inc. GST)
Car Insurance
National Seniors Car Insurance provides coverage for when you need it most.
Caravan and Trailer Insurance
Covers your legal liability for loss or damage to your caravan or trailer.
Travel Insurance
With some cruise cover automatically included, as well as cover for some coronavirus related events - for when things don't go to plan.
Putting you first for 30 years
At National Seniors Insurance, we do our best to present information in an easy-to-understand manner. It’s about providing empathy and clarity when you need it most.
Unlike other providers, we won’t charge extra if you prefer to pay by the month⁶.
Plus, the profits from managing your policy go back to National Seniors Australia, so they can continue their important work improving outcomes for older Australians.
Supporting older Australians
National Seniors Australia is a not-for-profit organisation established in 1976. We rely on people like you to become a member, or use our services, so we can continue to tackle issues such as age discrimination, accessible housing, pension poverty, health costs, aged care and improve retirement income.
We also have a range of discounts and benefits to help with the rising cost of living. For only $49.50, anyone can become a member and it only takes a few minutes to join.
Discounts
Save with over 1,000 discounts on groceries, fuel, accommodation, fitness, health care, motor services, books, theme parks, appliances, cinemas, gift cards and more!
Our Generation magazine
Members receive a yearly subscription to Our Generation digital magazine!
Branches
Expand your social circle, enjoy social events, day-trips, guest speakers and meet like-minded members.
Financial Information Consultant
Members can speak to a real person to receive up-to-date information on retirement planning, estate planning, Centrelink benefits, investment choices, Aged Care, superannuation, and more!
Competitions
Enter and win newly released books, DVDs, CDs, and movie and event tickets with access to exclusive member-only competitions.
Advocacy campaigns
Find out how we make a difference to the lives of all older Australians through research-led advocacy.
Our research
Learn more about our research into older Australians' experiences and perspectives.
Advocacy wins
Take a closer look at the significant advocacy wins we've managed to secure for older Australians.
*Service area limits, exclusions and terms and conditions apply. For full Terms and Conditions, view here for Basic Plan and here for Mobility Plan.
Roadside Assistance is provided by AWP Australia Pty Ltd ABN 52 097 227 177 Trading as Allianz Global Assistance, under an arrangement with National Seniors Australia Pty Ltd.
