If you are dissatisfied with our service in any way contact us and we and Allianz will attempt to resolve the matter in accordance with our Internal Dispute Resolution procedures.
How to make a complaint
We want to resolve any complaints you have as quickly as possible. If you are dissatisfied with our service in any way, contact us on 13 3130 and we will do our best to resolve it for you. Find out more information about our complaints process.
If you are not satisfied with the decision or a decision is not reached within 30 days, you may lodge a complaint with an external dispute resolution scheme which is independent and free to you (subject to its relevant terms and rules) as follows:
The Australian Financial Complaints Authority