National Seniors Insurance

Contact Us


If you are dissatisfied with our service in any way contact us and we will attempt to resolve the matter in accordance with our Internal Dispute Resolution procedures. 

If you are not satisfied with the decision or a decision is not reached within 45 days, you may lodge a complaint with an external dispute resolution scheme which is independent and free to you (subject to its relevant terms and rules) as follows:

The Australian Financial Complaints Authority

Phone: 1800 93 16 78
Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001.