General


Who is National Seniors Insurance?

National Seniors Insurance is a service of National Seniors Australia, the leading independent voice of over 50s in Australia. As the nation's largest not-for-profit organisation for over 50s, we represent the views older Australians and their families to governments of all levels, on issues ranging from age discrimination in the workforce to pension increases and the rising cost of living. So, whether you're still working or retired, National Seniors is the only strong independent voice working on your behalf. Insurance provided by National Seniors Insurance is just one of the products and services that National Seniors Australia provides.

How do I contact you?

You can call our contact centre on 1300 50 50 99 every week day between the hours of 9.00am AEDST (8.00am QLD time) and 5pm , or you can email our team at insmail@nationalseniors.com.au and we will respond to your enquiry as soon as possible.

How do I make a complaint?

If you are dissatisfied with our service in any way contact us and we and Allianz will attempt to resolve the matter in accordance with our Internal Dispute Resolution procedures.

If you are not satisfied with the decision or a decision is not reached within 45 days, you may lodge a complaint with an external dispute resolution scheme which is independent and free to you (subject to its relevant terms and rules) as follows:

The Australian Financial Complaints Authority
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001.

Who is Allianz?

Allianz Australia Insurance Limited (Allianz) underwrites National Seniors' Home, Landlord and Car. For more information, please visit the link below.

Car


What is comprehensive cover?

The National Seniors comprehensive car insurance policy underwritten by Allianz covers you for accidental loss (including theft) or damage to your vehicle, and damage to other people's property such as their vehicle. For full details of the limits, conditions and exclusions on all our cover options, please refer to the motor insurance Product Disclosure Statement.

What is Third Party Property Damage cover?

The National Seniors third party property damage car insurance policies underwritten by Allianz provide cover against loss or damage to someone else's property, and in the event of an accident caused by the driver of an uninsured vehicle, payment up to $5,000 for damage to your vehicle. For full details of conditions and exclusions of all our cover options, please refer to the Product Disclosure Statement.

What is the difference between Comprehensive, Compulsory Third Party and Third Party Insurance?

Comprehensive car insurance covers you for accidental loss (including theft) or damage to your vehicle and damage to other people's property caused by an accident that is your fault. Compulsory Third Party (CTP), is insurance that covers against injury or death for people in an accident. It does not provide cover for property damage. Third Party Property Damage insurance provides cover for damage to other people's property caused by an accident that is your fault. For full details of the conditions and exclusions on all cover options, please refer to the Motor Insurance Product Disclosure Statement.

Home


What do I need to do before I make a Home Insurance claim?

If the claim relates to a theft or attempted theft, or damage caused by intentional acts, riots or vehicle impact, this should be reported to Allianz asap. Once this has been done, you can lodge your claim online here and Allianz will contact you within 48 business hours. Alternatively you can contact National Seniors on 1300 50 50 99 and be transferred to the Allianz claims team.

What different home insurance policies do you offer?

National Seniors Insurance can arrange an insured events policy (Classic) or an Accidental loss or damage cover (Prestige) underwritten by Allianz Australia Insurance Limited.

How do I make a home insurance claim?

The fastest, easiest way is via Allianz's online claim form. You can submit your home insurance claim notification 24 hours a day, 7 days a week. It takes less than 10 minutes to complete the form, and once received by Allianz, a Claims Service Consultant will contact you within 4 business hours. Alternatively, you can contact National Seniors on 1300 50 50 99 and be transferred to the Allianz claims team.

What proof of ownership documents do I need?

Documents such as purchase receipts, credit card statements and owner's handbooks will help. When you speak to a Claims Service Consultant, they'll let you know what you need to provide to help Allianz process your claim.

How do I submit a claim for broken glass?

If you need to lodge a glass claim, you can call O'Brien Glass on 13 1616. To assist with the processing of your claim, please have your policy number with you when you call, together with details of how the breakage occurred, and O'Brien Glass will manage the process for you. Alternatively you can call Allianz on 13 1000.

How do I make a home insurance claim?

The fastest, easiest way is via Allianz's online claim form. You can submit your Home insurance claim notification 24 hours a day, 7 days a week. It takes less than 10 minutes to complete the form, and once received by Allianz, a Claims Service Consultant will contact you within 4 business hours. Alternatively, you can call us on 13 1000.

What should I do if someone makes a claim against me?

Notify Allianz of your claim online as soon as possible, or call Allianz on 13 1000 and a claim consultant will take you through the claims process. Try to get names and addresses of witnesses, if there are any. Don't make any admissions of liability and don't attempt to settle any claim made against you.

How will my possessions be replaced?

In most cases, Allianz organise the quotes and replacement of your possessions.

Can I pay my home insurance by the month?

Yes. Home Insurance policies purchased via National Seniors Insurance can be paid on a monthly basis at no extra cost and can be direct debited from a credit card or bank account. Premiums payable by instalments may be subject to minor adjustments (upwards or downwards) due to rounding and financial institution transactions fees may apply.

Can I pay via BPAY?

BPAY payments can be made on new policies purchased via the National Seniors Call Centre 1300 50 50 99. BPAY payments can also be made for renewals, subject to the Reference & Biller Code being supplied when making the payment (Reference & Biller Code is indicated on the Renewal notice).

I am entitled to Input Tax Credit, should I declare this?

If you have an insurance policy through us, and intend on claiming Input Tax Credit, you will need to declare this, and provide us with your ABN.

How do I change what I'm covered for in my Home Insurance Policy?

If you need to make changes to your existing policy, you can update your details by contacting National Seniors Insurance on 1300 50 50 99.

Why is my renewal more expensive this year?

There are a range of factors that can cause your premium to increase on renewal, such as an increase to the cost of repairs, claims or severe weather events. If you are concerned with your premium increase, please don't hesitate to contact us directly on 1300 50 50 99.

How do I change my banking details?

If you're currently paying via direct debit, you can update your details by contacting National Seniors Insurance on 1300 50 50 99.

How do I pay if I don't have a credit/debit card?

Please call us on 1300 50 50 99 to discuss alternative payment options.

What is the Renewal Invitation Guarantee offered on National Seniors Insurance policies?

As long as the insurance policy has been issued in accordance with the terms and conditions set out under 'Our agreement with you' in the policy wording, and you remain a member of National Seniors Australia, renewal will be offered for the policy at the end of each period of insurance regardless of your age or claims experience. Refer to the PDS for full terms & conditions.

Landlord


What is covered by Landlord insurance?

You are covered for 12 insured events including malicious acts, fire or smoke and storm damage. There are also other benefits that may apply to your buildings, contents or both. These benefits include cover for fusion and legal liability. You can also select to take out our optional Rent Default and Theft by Tenant cover as well.

Do I need to inform you if I am renovating my investment property?

Yes. Before commencing renovations it is important that you notify our staff as it may affect the terms and conditions of your policy. It is also important that you increase your sum insured to reflect any extensions or renovations to make sure you are adequately covered in the event of a claim.

Can I get a landlord insurance quote online?

You can use the National Seniors Insurance online quote service to get a landlord insurance quote online.

The tenant has advised they started a business from home. Should I notify National Seniors Insurance?

How do I make a landlord insurance claim?

The fastest, easiest way is to lodge a claim online. You can submit your landlord insurance claim notification 24 hours a day, 7 days a week. It takes less than 10 minutes to complete the form with National Seniors Insurances' underwriter, Allianz , and once received, one of Allianz' Claims Service Consultants will contact you within 4 business hours. Alternatively, you can contact National Seniors on 1300 50 50 99 and be transferred to the Allianz claims team.