South East Queensland Storms

Our partner Allianz is assisting members
Tuesday, 2 December 2014

The storm that swept across South East Queensland last Thursday caused significant damage to property and motor vehicles. High volumes of claims have been handled both online and over the phone. To date over 5000 claims have been lodged with Allianz.

To support National Seniors members, additional dedicated storm claims staff worked over the weekend handling a 30% increase in the volume of calls. Allianz have answered an average of 70% of calls within 20 seconds over the last four days.

The dedicated teams at Allianz remain in place to continue to provide prompt assistance and to manage member claims.

Brisbane storm motor assessment centres

To help speed up the claims process for the large number of hail damaged motor vehicles, a number of Allianz motor vehicle assessment centres have been set up in Brisbane.

A motor assessment centre at Acacia Ridge which opened on Sunday 30 November and has already assessed over 80 vehicles. Further assessment centres in Rocklea and Zillmere open in the first week of December.

An additional 10 interstate assessors have been drafted to assist with the large number of vehicles – so far Allianz have 300 cars booked in for assessment. Members will be contacted directly and offered an appointment time at an assessment centre.

Property claims assessors are working across the weekend and are contacting members as quickly as possible.

What affected policyholders need to do

If you have not done so already, National Seniors Insurance policyholders whose property and/or motor vehicles have been damaged as a result of the storms should:

Notify Allianz Claims as soon as possible: